PSL Privacy Policy

PSL Privacy Policy


In this policy:

  • “we”, “our” or “PSL” means Phillips & Smith Limited or any related PSL company providing you with our services;
  • “you” means you, the person using our services, or visiting our website;
  • “services” means all goods or services we provide and anything else we do for you, including providing you with access to our website.

Other Policies applying to you

In addition to this Privacy Policy, our Legal Disclaimer applies to your use of our services. It is important that you are familiar with our Legal Disclaimer. Please read it in conjunction with this policy. It includes our site management rights.


If you are just surfing and reading information on our website, then we collect and store the following information about your visit:

  • the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
  • the operating system and the browser your computer uses, and any search engine you are using
  • the date and time you are visiting
  • the URLs of the pages you visit
  • if you provide it, your email address

We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below in this section. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the New Zealand Police or the Department of Internal Affairs.

If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use the information only for the purposes that you authorised. Email marketing will only be sent to your email address if you have given your consent. Personal information will be stored and used in accordance with PSL’s Terms and Conditions. To update your personal information you can contact us by email, or call Customer Services (toll free call) on 0800 101055 (New Zealand visitors only) or +64 9 818 8048 (Overseas visitors).


When shopping online, look for the ‘padlock’ symbol at the bottom of your web browser. The ‘padlock’ symbol is a certificate of authenticity and ensures the site is secure. You can double-click the padlock symbol to view the certificate’s details.

Use of Cookies

PSL’s website may place a cookie on the hard drive of your computer. A “cookie” is a file which allows PSL to track and target the interests of users. While we recommend that users enable cookies on their browsers in order to enjoy all the features of the site, the decision remains in the hands of the individual. (The management of cookies will be different depending on each user’s PC – refer to your browser help menu for further information).

PSL Customers

If you are a PSL customer, PSL’s Terms and Conditions of Trade apply in addition to this Privacy Policy.

Additionally, if you do provide us with personal information via your use of this site – for example by allowing the use of cookies or by filling out an electronic query form – we may link this information to your customer profile. We may also use this information to improve the website for different customer profiles.

Email Marketing Policy

PSL operates a permission-based email marketing program to enable us to contact our customers for various offers, specials and other information of importance to your relationship with PSL. Permission means:

  • “Permission” means that informed consent has been given by you
  • Permission must be respected and honoured and may be withdrawn by a subscriber at anytime
  • If Permission is withdrawn no further marketing communication may be sent to the subscriber

How do I unsubscribe (“opt-out”) from email marketing communications?

There are two ways to unsubscribe to any email message:

  • Follow the unsubscribe instructions in the email
  • By phone or in writing using the contact details contained in the message

If you have difficulty unsubscribing from PSL’s email campaigns using any of the methods above please call Customer Services (toll free call) on 0800 101055 (New Zealand subscribers only) or +64 9 818 8048 (Overseas subscribers).

Changes to this Policy

We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.

Further Information

Further information regarding your rights and privacy can be found on the New Zealand Privacy Commissioner website.

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